We are recruiting for an experienced Supervisor to join the team at Walterz. The successful candidate will have at least 2 years experience in working in a fast-paced food and beverage environment such as a restaurant or hotel, ensuring the highest standards of food and drink safety and quality are maintained. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is ‘to make every day feel like a holiday’.
Role: Supervisor
Location: Walterz Entertainment Centre
Hours: 40 hours per week. Must be able work weekends and evenings.
Salary: £13.49 per hour
Shift pattern: Wednesdays to Sundays
Role overview
- Taking drinks and food orders, dispensing and serving as required.
- Maintain a high standard of cleanliness throughout the venue.
- To address any customer complaints in a timely and professional manner
- To clean the beer lines weekly following all health and safety guidelines
- Shift supervision of daily cash flow, sales, checks and balances
- Using the in-house booking system and preparing the games in the hub.
- Supervising, motivating and engaging the bar team at all times.
Benefits include:
· Birthday Treat – Additional day annual leave
· Wellness programmes
· Team Member awards
· Loyalty leave
· Bonus schemes
· 1 in 6 weekends off (if applicable) / where possible
· Ongoing training and development
· Refer a friend and Great Ideas schemes
· Team events
· Use of leisure facilities across the Parks
· Discounted food
· Employee discount off holidays with the Partington Group
· Employee discount at Walterz Entertainment Hub
· Employee discount – Local Attractions Discount Scheme
· Pension scheme
· Uniform provided
Requirements:
- Proven experience as a Supervisor or in a similar role within the hospitality industry with strong knowledge of customer service and food and drink practices and procedures. Additional training will be provided.
- Able to use online booking systems
- Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
- Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- Be aged 18 or over in order to sell alcohol
