We are recruiting for a highly motivated and reliable person to work in a telephone customer service centre with experience and understanding of excellent customer service. This role is perfect for someone who excels at communicating with others in a professional manner to ensure a high quality of customer service is provided to our guests; our vision is ‘to make every day feel like a holiday’.
Role: Customer Service Executive
Location: Head Office (relocating from Thornton to Staining this year)
Hours: 38 hours per week.
Salary: £13.51 – £13.92 per hour
Shift pattern: Sundays to Thursdays (but able to flex 5 out of 7). Between 9am & 6pm
Role overview
- Assist all correspondence including inbound and outbound calls, webchats and emails from customers and clients, e.g. queries, requests, orders and complaints.
- Contact potential customers and clients with the aim of gathering information or selling a product.
- Liaise directly with customers to take payments, deal with cancellations plus creating and amending bookings.
- Collate feedback from customers to continuously improve customer satisfaction
- To work in other areas of the business as and when required including areas such as Park Receptions and Housekeeping.
Benefits include:
- Birthday Treat – Additional day annual leave
- Wellness programmes
- Team Member awards
- Loyalty leave
- Bonus schemes
- 1 in 6 weekends off (if applicable) / where possible
- Ongoing training and development
- Refer a friend and Great Ideas schemes
- Team events
- Use of leisure facilities across the Parks
- Discounted food
- Employee discount off holidays with the Partington Group
- Employee discount at Walterz Entertainment Hub
- Employee discount – Local Attractions Discount Scheme
- Pension scheme
- Uniform provided
Requirements:
- Proven experience within customer services, preferably within a call centre environment. Additional training will be provided.
- Able to produce right to work documentation (e.g. passport or birth certificate & NI document)
- Able to produce valid driving licence
- Strong communication skills, both verbal and written, to liaise with team members and guests effectively.
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
- Rapport building and controlled objection handling skills are essential
