Partington's Holiday Parks vision is to provide friendly places where families have fun, we aim to provide a first-class guest experience for both our owners and holiday makers, we believe we achieve this most of the time.
Feedback is really important to us to help us provide you with the best customer experience possible. Whether you are on holiday with us or own a Holiday Home at one of our Parks, we would love to hear about your experience with us.
Listening to customers has always been important to us at Partington's. Your feedback will help us improve our service for people like you!
We have a short guest survey for our customers to complete at the end of their stay with us.Partington's Customer Survey
In order to remain at a high and improving standard, we have a procedure through which you can contact us directly if for any reason you are not satisfied with your experience.
Even though we'll do all we can to give you a fantastic experience with us at Partington's, things can sometimes go wrong.
Here's what to do if you need to raise an issue.
1. If you have an issue whilst on Park, please report this to our dedicated Reception Team. Our team are always on hand to help and assist you. If you would like to take your issue a step further please see the park Manager.
Raising an issue on the Park gives us the opportunity to rectify the matter there and then, so you can enjoy the rest of your experience with us.
2. If you wish to contact us via email, please email us at
In order for us to handle your adverse comment or complaint effectively please detail:
You will receive an email acknowledgement, our aim is to investigate the adverse comment or complaint raised efficiently and respond to your email within ten working days. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.