Customer Service

Online Bookings Support

How do I book a holiday online?

Booking a Partington’s Holiday on-line is a simple process. Simply click on the booking panel located on the top right hand side of the page and follow the simple booking process. Should you experience a problem at any stage in the booking process then simply call our Customer Service Centre on 01253 879911.

If you are thinking about using our online Holiday Booking facility and are concerned about privacy then please click here to be re-assured.

Privacy Policy

As a long standing, family owned and run company of 70 years, we are committed to family values and tradition. We are just as committed to your right to privacy, for more information please read our privacy policy here.

Cancellations / Refunds

If you wish to cancel your holiday and would like to know if you are eligible for a refund, then please refer to the booking conditions and cancellation policy on your online booking confirmation page and also on your online booking confirmation email. Alternatively, please contact the park at which you made your booking.

If you booked your holiday directly through one of our parks then you must contact that park directly.

Our Standard Cancellation Policy

In the event of being unable to take your holiday with us owing to circumstances beyond the control of Partington’s Holiday Centres Limited, the payment will be forfeited except in the following circumstances:- Provided notice of cancellation is given in writing at least 21 days prior to the date of arrival, or by production of a Medical Certificate in case of illness, 50% of the payment will be refunded. Notice of cancellation must be sent by registered post or recorded delivery. Ordinary post will not be regarded as proof of delivery.

Hire Purchase / Finance Support

We have attractive finance options to help to purchase your dream holiday home and at very competitive rates. Our sales team would be delighted to talk you through the options available.
If you already have a Finance package with us and you have a query about your agreement, payments or settlements then please contact Martin Challis at our Head Office :-

Partington’s Holiday Centres Ltd
Chapel Court
204 Fleetwood Road North
Thornton-Cleveleys
Lancashire
FY5 4 BJ
Tel: 01253 338260
Fax: 01253 338261

Lines open 8.30am till 5pm Monday to Friday only